We now support CSAT-style rating for the AI Assistant's replies.
If enabled, users will see a list of emojis to rate the conversation on a scale from 1 to 5 (can be customized).
In the AI Assistant builder, you can now switch the Rating mode field to Scale (CSAT). You can configure how many rating options the user should get, the default being 5. By default, we'll display our own custom emojis. You can use custom labels if you e.g. want to use unicode emojis instead.
Ratings appear on the AI Assistant's Analytics tab.
