What counts as an MAU (Monthly Active User)?
A user counts as active in a given month if they visit your app where Userflow is installed. Example: If you have 10,000 users in your database, and 6,000 of them signed into your app within the last month, then you have 6,000 MAUs.
What happens when I reach my plan's MAU limit?
You'll automatically be rolled over to the next plan. You'll get a notification when this happens. If your MAU were to go down again (maybe you had a huge marketing spike?), you can downgrade again the following month.
How many team members can I invite to my account?
Unlimited. The value you get from Userflow is building flows and serving your users. The more people at your company you invite, they more and better flows you can build.
Can I pay yearly?
Yes. Just choose yearly billing when entering your card details after your 14-day trial expires. You'll save 2 months worth (16.7%).
What kind of support do you offer?
We offer high-touch customer support. We're always ready to jump on a call to discuss your onboarding. We answer questions via live-chat or email very fast (usually within minutes during business hours).
Can I upgrade or downgrade my plan?
Yes, you can upgrade or downgrade at any time as long as you don't exceed the new plan's limit.
Do I have to sign a long-term contract?
No. You just pay as you go — month-to-month (or year-to-year if you choose yearly billing). You can cancel anytime without penalty.
What if I want to cancel?
If you decide that Userflow is not for you, you can cancel your account under Settings -> Billing.
Will my data be private and safe?
Yes. You and your users' information and private data are yours and yours alone. They're safe with us. We do not sell or share this data with anyone else. Our servers are hosted in Google Cloud Platform, and all communication with our service is encrypted.