A user is considered active if they visit your app where Userflow is installed within the last 1 month. This count is a rolling window, not fixed to specific calendar months. For example, if today is the 15th of April, we're looking at user activity from the 16th of March to today. So, if you have 10,000 users in your database and 6,000 of them signed into your app in the past 1 month, then you have 6,000 MAUs.
In rare cases, where your users average more than 1,000 events each (less than 1% of our customers reach this), MAUs will be calculated as the total number of events divided by 1,000.
You can add additional bundles of 5,000 MAUs at $80/month on annual billing or $100/mo on monthly billing. Additional MAU bundles above 100,000 MAUs are discounted by 50%.
AI Assistant delivers automated answers to your users' questions within your app, leveraging your knowledge base and website, and powered by OpenAI's GPT-4.
Each question/answer pair counts as a "message" in a given month. Each plan comes with a number of AI messages per month included.
You can add additional bundles of 500 AI messages/mo at $80/month on annual billing or $100/mo on monthly billing.
A team member is a person with access to your Userflow account. They can build flows, analyze users and manage settings. Example: If you have 3 team members, you can invite 2 other users to join you.
Additional team members cost $16/mo per seat on annual billing and $20/mo per seat on monthly billing. The Pro and Enterprise plans comes with unlimited team members.
Startup | Pro | Enterprise | |
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Price (annual billing)
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$240/mo | $680/mo | Chat with us |
Price (monthly billing)
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$300/mo | $850/mo | - |
Usage | |||
MAUs (Monthly Active Users) included
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3,000 | 10,000 | Custom |
AI assistant messages/mo included
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100 | 100 | Custom |
Usage limits can be upgraded
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Content | |||
Flows
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Checklists
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Launchers/Hotspots
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Banners
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Announcements
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Survey/NPS questions
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2 | ||
Resource Center
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1 | ||
White-labeled Resource Center
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Flow/checklist views
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No-code Event Trackers
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1 | ||
No Userflow-branding
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Custom CSS
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Alerting
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Team | |||
Team members
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3 | ||
Single sign-on (SSO)
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$200/mo | ||
Features | |||
Environments
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2 | 3 | |
Custom theming
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Custom user attributes
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Custom events
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User profiles with activity feed
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Automatic, segmented flow triggering
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Version history
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Company profiles and events
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Localization
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Integrations | |||
REST API
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API rate limit (requests/min)
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500 | 1,000 | |
Webhooks
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Zapier integration
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Mixpanel integration
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Amplitude integration
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Segment integration
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HubSpot integration
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Salesforce integration
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Support & service | |||
Live-chat and email support
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Priority support
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Concierge support
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